Staff
Tom Urbina
Assistant Service Director
Jason Heximer
Finance Manager
Steve Bullock
Service Advisor
David Scott
Service Advisor
Robert Quintana
Service Advisor
Dan Thomas
Service Advisor
Dereck Smith
Service
Dino Krallis
Sales Professional
Mo Babul
Sales Professional
Charlie Awawdeh
Sales Professional
Celeste Fitzpatrick
Fleet Sales Director
Eric Galliani
Lease Retention Director
Graham Faria
Sales Professional
Alex McDonald
Sales Professional
Jimi Bettino
Service Advisor
Cary Davis
Sales Professional
Dave Fendon
Sales Mangager
Hydar Al-Alak
Assistant Sales Manager
Johnathan Hanson
SERVICE
Grant Foster
Service Advisor
Raquel Perez
Customer Service
Alex Marin
EXPRESS SERVICE
Chris Thomas
Service Director
Karar (Carter) AlAlaki
Sales Professional
Anthony Rojas
Sales Manager
Bahn Both
Sales Professional
David Cook
Assistant Internet Director
Thad Zorn
General Manager
Gary Errecalde
Sales Professional
Kirk Kinney
Sales Professional
April Bennett
Sales Professional
Jermane Calvo
Sales Professional
Christian Dominguez
Sales Professional
Ezekiel Granados
Sales Professional
Dustin Hansen
Sales Manager
Vicki Holmstedt
BDC Associate
Alex McDonald
Sales Professional
Santiago Miranda
Sales Professional
Bradley Paulson
Assistant Internet Director
Nicholas Peck
Sales Professional
Robert Pittman
Sales Professional
Phil Richard
Internet & Marketing Director
Stewart Tawney
Sales Professional
Noah Ventura
Express Service Advisor
Tom Urbina
Assistant Service Director
Jan 09, 2021
Tom Urbina always has amazing customer service. Robert...
Tom Urbina always has amazing customer service. Robert was also fantastic and accommodating. They were able to get me in the next morning, as I requested.
Nov 21, 2020
The dealership: friendly, accommodating, professional,...
The dealership: friendly, accommodating, professional, very clean! I’ve been with Arrowhead since 1998 and that won’t be changing! Service department is personable, very knowledgeable and always helpful!
Oct 17, 2020
My service advisor, Dan Thomas, and his supervisor, Tom,...
My service advisor, Dan Thomas, and his supervisor, Tom, did a great job in helping me with the service that was done on my vehicle. Their commitment to helping the customer was outstanding.
Sep 03, 2020
We just traded for a 2020 Passport and the reason for...
We just traded for a 2020 Passport and the reason for selecting Arrowhead Honda was the service provided on our older CRV. Scheduling has always been no-hassle, when needed, fixed as stated, and always pleasant. Kudos to Tom U. and the techs in the background doing the magic. Kudos also to Dino and Hex for making the purchase happen as quickly and easily as it did.
Aug 05, 2020
Best Service Always
Grant Foster was welcoming and very helpful with my car needs. Always a real pleasure to get my care serviced and my experience buying three cars from Dino Krallis.
Jason Heximer
Finance Manager
Apr 07, 2021
It turns out that the Odyssey we bought does not have an...
It turns out that the Odyssey we bought does not have an automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is nothing that can be done about it. In checking the Carfax I come to find out that with only 2,000 miles on this vehicle the trunk (hatch) supports were replaced - probably the owner, like me was hoping that the trunk would open higher if they were replaced. Unfortunately when we bought the van we had the same issues and I have a hunch the previous owner got sick of banging their head on the trunk every time they got groceries and went on a trip and traded it in. This is a quality control issue for your Odysseys without automatic trunks that can be adjusted. Now I am faced with the decision of whether to keep the vehicle, putting up with this poor design and risk brain damage from hitting my head on the trunk (hatch), or trading it in for an Odyssey with an automatic hatch adjustment and get gouged for more of my hard-earned money. Bahn, our sales person is not to blame for this design flaw nor are any of the service people we have encountered. They are good people and treated me fairly to the best of their ability. It's sad because it is a design flaw that you are making your customers pay for. Our last Odyssey 2006, was still running well and we would still be driving it if it had not been in an accident in December 2020. I never once hit my head on the hatch. We had very few major repairs in 14 years and the engine still purred along. I would still recommend this dealership. I would just tell people not to get an Odyssey with a manual hatch. Is there anything within your power to help me out? Thank you kindly, Mark Walth (used to be a happy Honda owner)
Mar 05, 2021
Gary was amazing! He was very understanding and...
Gary was amazing! He was very understanding and informative with the Honda Pilot we bought. He helped get us the best deal for our trade. I would recommend Gary to anyone who wants a great deal!
Jan 12, 2021
The newly renovated Arrowhead Honda Dealership was...
The newly renovated Arrowhead Honda Dealership was extremely clean. My service guy Grant was very helpful. Dealership maintain social distancing. Everyone was wearing masks as well. My service was quick and thoroughinformation given on what was rendered.
Dec 23, 2020
When things get tough, car dealership tends to get...
When things get tough, car dealership tends to get customers in their lot with all kind of gimmicks, The Arrowhead Honda is no exception, they even went beyond their bag of tricks to fool people in order to rob them off their money. These people know how to lie and cry, they will not back off from any indecency to ambush unsuspecting customers. I paid 27k+ for a bottom class Civic which only cost 22k at other Honda dealers. How....how this ripoff happened? I don’t know.... but I will never come back to this dishonest car dealer again. Dan . Sales manager Stan . Salesmen. Jason. Financial
Dec 22, 2020
Your dealership is exceptional. I called Dino Krallis...
Your dealership is exceptional. I called Dino Krallis the night before giving him details about the 2020 Honda which I was planning to purchase the next morning. Ishowed up at 10:00 am, and after Dino showed me three cars I decided to purchase a new 2020 Honda CRV. He was very professional and did not pressure me to buy a more expnsive car. Dino answered all of my questions and was extremly professional. No doubt that his military service in the Marines contributed to this. The entire process was completed in less than three hours. Warranties and service details were explained to me by your finance manager. Car is extremely comfortable and has driven well on two trips to Prescott. I will recommend Dino and your dealership highly. Have a great holiday.
Steve Bullock
Service Advisor
Mar 01, 2021
Had to have my Honda Civic towed in Thursday night...
Had to have my Honda Civic towed in Thursday night (2-25). Was able to have your shuttle service pick me up the next day and everything was fixed and car washed! Very fast efficient service. Very pleased.
Feb 20, 2021
Steve made us very comfortable, excellent customer...
Steve made us very comfortable, excellent customer serviceand he give us great commuicating updates about car,plus he was always polite and very ,very friendly. Next time we made appointment we well ask for Steve again to be service provider.
Feb 17, 2021
Steve Bullock provided excellent customer service and was...
Steve Bullock provided excellent customer service and was great communicating updates about my car service and repair. He was always polite and friendly. I I’ll be returning to Arrowhead Honda for all my maintenance inspections and repairs.
Feb 16, 2021
The service provider was prompt, informative, and polite....
The service provider was prompt, informative, and polite. He was altogether professional. He provided good information including possible future work but did not pressure me about the other work.
Jan 31, 2021
Steve was very attentive and explained everything that...
Steve was very attentive and explained everything that needed to be done to my vehicle and also went over, in detail, the work that was done. He was friendly and pleasant to work with.
David Scott
Service Advisor
Feb 09, 2021
We are very happy with the purchase of this 2021 Honda...
We are very happy with the purchase of this 2021 Honda Passport. The sale, the financing, the prep of the vehicle all went through without a hitch and satisfactorily. The add on items have been installed quickly and professionally.
Jan 14, 2021
Excellent salesman. Carter answered all our questions and...
Excellent salesman. Carter answered all our questions and offered his service for future questions if we had any. Carter gave us undivided prompt attention We were very happy with our choice
Jan 07, 2021
Steve Bullock was my service adviser. The oil change,...
Steve Bullock was my service adviser. The oil change, tire rotation, and software update were completed ahead of schedule. I was very pleased with the service provided.
Nov 05, 2020
Robert was great and took me through all that needed to...
Robert was great and took me through all that needed to be done. Just one thing that would be nice, Car wash after the work was done. Yes, I'm hitting you up for a free car wash..
Jun 09, 2020
I have had the best experience Arrowhead Honda ! I worked...
I have had the best experience Arrowhead Honda ! I worked with Tracy with the numbers after we decided on a number I came in and drove the car and went straight into finance! so smooth never bought a car with such a smooth process. I had a couple of things that were wrong with the vehicle and Tracy referred me over to Racquel and she is more than amazing drop my car off got me a ride home and when my car was done I was picked back up from home . The work that was done they did such a good job with my car ! I have not had a dealership treat me so well and I have bought so many new cars and this dealership is the best ! I have an 82,000 $ Silverado 3500 and also a 2017 Chevrolet Corvette and the Chevy dealership has never treated me like this dealership and I spent that amount of money with them. Thank you thank you thank you to everybody that has help me through this process and I will recommend you to all my friends As I have already! Thank you Tracy and Racquel and everybody else that helped me through this process and made it an amazing experience!
Robert Quintana
Service Advisor
Feb 25, 2021
Thanks for the fast service and inspection details! The...
Thanks for the fast service and inspection details! The print out will help me budget the future repairs. Thanks for all you do everyday especially through COVID!
Jan 26, 2021
Thank you for servicing for daughter Civic. Reliability...
Thank you for servicing for daughter Civic. Reliability is important to me. And strongly feel that Arrowhead Honda has accomplished the maintenance needed to keep my daughter safe.
Jan 20, 2021
Arrowhead Honda notified me of a recall on my 2018 Honda...
Arrowhead Honda notified me of a recall on my 2018 Honda Accord. I booked my service appointment online and was in and out in 1.25 hours. There was no charge, and I received a free car wash to boot. I appreciate the excellent customer service, Robert.
Jan 16, 2021
Service is always good each time I take my vehicles...
Service is always good each time I take my vehicles there. I have no complaints just keep up the good work. I am always satisfied with the work that is done on my vehicles.
Jan 09, 2021
Tom Urbina always has amazing customer service. Robert...
Tom Urbina always has amazing customer service. Robert was also fantastic and accommodating. They were able to get me in the next morning, as I requested.
Dan Thomas
Service Advisor
Mar 26, 2021
Brake Fluid Flush Service Experience on 24 March 2021:1...
Brake Fluid Flush Service Experience on 24 March 2021: 1 Star for Dan, has always treated me good and very professional. 1 Star for the parts department, very professional and helpful folks MINUS - 1 STAR for getting brake fluid splattered all over my engine bay, valve cover, intake manifold, on the paint, wiper arms, rubber hoses which is very corrosive. MINUS - 1 STAR for using brake clean solvent on rubber hoses to try and clean it up which also deteriorates rubber, turns it brown (makes it dry out and crack). MINUS - 1 STAR for not cleaning up the mess they made which left me coming home, popping the hood open and grabbing the simple green and rags to clean up their mess (not the first time at this dealership) MINUS - 1 STAR for "NO SUPERVISION" final check over of the work after completion to ensure these kinds of things don't leave the dealership without being noticed and dealt with professionally. MINUS - 1 STAR for the technicians who think its ok to leave brake fluid splattered all over paintwork, rubber hoses, wiper arms, without bringing it to the shop foreman's attention so the vehicle could be washed with soap and water to eliminate the mess and prevent corrosive damage to my vehicle. I warn everyone, I stopped going to this dealership 4 years ago for this type of problem and it is still going on without change. How does a dealership get these president awards? I feel like I have to watch every move these people make with my car when I go there. Absolutely the worst Honda service department I have ever experienced in my life. All they have to do is treat peoples cars like their own, when something happens like this, FIX IT ON THE SPOT! My black painted wiper arms are splattered with brake fluid corrosion dots that won't come off. Too late, already started eating the paint,. Brake fluid was spilled through the vent of my cowl also. Brake fluid splatter everywhere. Obviously the technician knew it because they cleaned the window, tried to clean the painted wiper arms (too late, damage is done), left wet brake fluid on the valve cover (spark plug cover) where they just gave it a quick wipe. Come on guys, this is brake fluid "CORROSIVE", why did we not clean this up and not say anything to the customer? Because most people don't know squat about cars and probably don't even know how to open the hood and check the oil. They thought I wouldn't notice.... Never, ever will I let anyone at this dealership touch my vehicle again, WAY TOO MANY BAD EXPERIENCES HERE. One time issue is a coincidence. Several times is a for sure sign this place don't give a crap about anybody's car, what you think, they just want your money. Absolutely no ethics at this dealership at all. I was trying to give Arrowhead Honda a chance to redeem themselves by allowing them to change my brake fluid, maybe they changed for the better. Now I regret bringing my car 'AGAIN". I'm not a negative person, not trying to bash on Arrowhead Honda, I don't hate you. I want to feel confident my vehicle is in good hands and I can trust bringing it to you with out hesitation. I just cant get there with your dealership over these same repeating experiences. I happen to work on cars, a family mechanic, have been tinkering on cars for 42 years to include family race cars. I do all my own technical and mechanical work unless I'm pressed for time. This is when I turn to the dealer. On 24 March 2021 @ 0930am I turned to you for service for a brake flush. I could have went to Bell Honda whom I've never had any bad experiences with, but I decided to give Arrowhead Honda Service a chance and again, history repeated itself. See my previous review for the same exact problem that occurred a few years ago and you'll notice my car hasn't been to your shop in a very long time. MAIN CONCERN: - brake fluid sat on the paint (shock towers) under the hood, went under the cowl, through the cowl, wiper arms splattered, rubber hoses splattered. The paint under the cowl will eventually start peeling from brake fluid corrosion because Honda uses water based paint. The rubber hoses will start cracking because brake clean solvent was used to clean the air intake hose and several other hoses around the brake fluid reservoir (they turned brown and splatter marks can still be seen); Brake fluid makes certain rubber material swell; The spark plug cover should have been removed and checked because this could cause arching (short) if brake fluid got near the wire connecting terminal sockets to the ignition coils (if enough went under there?). Dan explained before starting the work he was having the master technician service my vehicle because he knew the experience I had previously. Don't think that happened. No Master technician would allow my vehicle to leave like that risking the service departments reputation, risking damage to the vehicle, or risking a customer potentially getting the fluid on their hands without knowing and causing bodily harm. What if I went to the gas station and cleaned my windshield, lifted the wiper arm with my hand to clean underneath (most people do) , then got back into my car not knowing I just got brake fluid on my hands, then rubbed my eyes or started eating? That wouldn't be good. High possibility. These young technicians need to understand that their actions in the service bay are critically important and has an impact on the safety of people, peoples automobiles, and reflect on the dealership in a positive or negative way. Once voice can carry a long way, reach many people in a good or bad way and impact business opportunities. End result: slop rush job, pay premium price, see ya next time! Sorry about the mess, wasn't worth telling you about. Thanks for your business. Report said: wiper fluid low (it was 3/4 full), then said they added fluid (lie), still 3/4 full right now. INSPECTION REPORT: AC Performance Checked=OK; "I Disagree"! Nobody looked under the hood for any signs of problems. How do I know? Because There's an very obvious AC problem with this vehicle right now and there is oil leaking out of the expansion valve seals at the firewall which is all wet and very obvious when the hood is popped open. Repaired last summer at Bell Honda and leaking again; Cabin filter has yellow dye on it from the AC leak (nobody seen it? Report said filters are ok). If someone would have done a proper inspection like they say they did, it would have jumped out at them and been brought to Dan's attention. The low side AC service valve is also leaking and was covered in dirt. Cabin filter was dirty, covered in yellow dye and full of black soot and leaves (nobody seen it). AC is fluctuating and only cools when temp is set to 68 degrees or below, otherwise it cycles warm, cold, warm, cold....Ongoing AC PROBLEM When you get a report card saying the rear differential was checked and found to be =OK (my car doesn't have a rear differential), you know the inspection is just a bogus check the block to make it look like you're really checking my car. TIRES: Are brand new, less than 300 miles on them, OE Continental ContiProContact 19 inch. Report card says 6/32 tread remaining, look at tires next visit (what? really? who's car got mixed up with mine in the report card?) I guarantee nobody checked that car like a real honest mechanic and the service area was not busy at all. Takes too much time. It sure makes me feel good leaving with that report card saying all is good (when in fact it is not all good), most people don't know what I know and how it works in these dealer service departments, who are privately/independently owned, which is not a Honda Corporate Dealership Service Department, not supervised or co-owned by Honda and no different than any other repair facility (except the trained Honda techs and the Honda computers they use-when they use it). if you would have noticed the AC leak and cabin filter spotted with leak detector yellow dye on it, I probably would have allowed you to fix the AC problem. This would have been a sure sign someone in service was really doing their job and I would have trusted you. Not picking on you guys here, I know what I'm doing and know what your service department should be doing. When I see one thing wrong, I always peel the onion back and dig deeper, attention to detail.
Feb 21, 2021
Dan Thomas is the best. He is knowledgeable, courteous,...
Dan Thomas is the best. He is knowledgeable, courteous, and friendly. He listens to my issues and explains the best options. He also keeps me appraised of any issues they are watching and helps me plan on when to have these taken care of.
Feb 12, 2021
Dan is very helpfull as service adviser. My car was...
Dan is very helpfull as service adviser. My car was complete within estimated time. Based on my experience with Dan, I decided to bring my other car to Arrowhead service, usualy serviced by other Honda service.
Jan 31, 2021
Last couple service visits, I am asking for Dan. Dan is...
Last couple service visits, I am asking for Dan. Dan is always helpfull, and kind. Efficient service time. My car was done within estimated time.
Jan 27, 2021
The service department is always efficient and does...
The service department is always efficient and does excellent work. The Service Advisor is helpful, informative and kind. Arrowhead Honda is in an excellent location which is easy to get to.
Dereck Smith
Service
Jan 28, 2021
Dereck was first-rate. I came in for an oil change and...
Dereck was first-rate. I came in for an oil change and tire rotation and mentioned my squeaky drivers seat. Soon enough, Dereck told me he ordered seat parts and also my A/C compressor was close to failing. Next thing I know, I'm in a new loaner car so this warranty work can be done without inconveniencing my time. Thank You Dereck. That's bending over backwards to ensure your customers are happy!
Jan 27, 2021
Dereck was great and through. Service was fast although...
Dereck was great and through. Service was fast although the need for servicing a car with less then 8k miles on it was a bit concerning.
Jan 17, 2021
Dereck was professional and cared about my cars needs as...
Dereck was professional and cared about my cars needs as well as mine! Car looked good and sounds good. It was in great hands. Timeliness was excellent. Thank You
Jan 13, 2021
I use the dealership for routine maintenance, However for...
I use the dealership for routine maintenance, However for major repairs your shop rate is too high and I have saved at least 50%k having the work done by my independent mechanic
Jan 08, 2021
Derrick was very professional and understood situation....
Derrick was very professional and understood situation. Don’t put restrictions on my review or I will stop giving. 25 words is twice as many necessary.
Dino Krallis
Sales Professional
Apr 10, 2021
We have worked with Dino on two separate Honda purchases...
We have worked with Dino on two separate Honda purchases in four years and find him to be very professional with outstanding customer service focus.
Jan 07, 2021
Steve Bullock was my service adviser. The oil change,...
Steve Bullock was my service adviser. The oil change, tire rotation, and software update were completed ahead of schedule. I was very pleased with the service provided.
Dec 22, 2020
Your dealership is exceptional. I called Dino Krallis...
Your dealership is exceptional. I called Dino Krallis the night before giving him details about the 2020 Honda which I was planning to purchase the next morning. Ishowed up at 10:00 am, and after Dino showed me three cars I decided to purchase a new 2020 Honda CRV. He was very professional and did not pressure me to buy a more expnsive car. Dino answered all of my questions and was extremly professional. No doubt that his military service in the Marines contributed to this. The entire process was completed in less than three hours. Warranties and service details were explained to me by your finance manager. Car is extremely comfortable and has driven well on two trips to Prescott. I will recommend Dino and your dealership highly. Have a great holiday.
Dec 12, 2020
Dino and his team were fantastic. From the moment I...
Dino and his team were fantastic. From the moment I walked into the dealership, Dino made me feel like part of their family at arrowhead Honda! Everything was about my budget and needs and what I was looking for. I have never had such painless experience at a car dealership. Thank you Dino for an amazing car buying experience!
Sep 10, 2020
Friendly staff, quick turnaround expressed concern and...
Friendly staff, quick turnaround expressed concern and interest in our needs getting met. Comfortable waiting area, appreciated having access to U S B charging ports while waiting
Mo Babul
Sales Professional
Jan 10, 2021
Dealership was extremely clean. People were helpful....
Dealership was extremely clean. People were helpful. Dealership helped maintain social distancing. Everyone was wearing masks as well. My salesman answered questions, but was not "pushy" as I've experienced elsewhere
Dec 09, 2020
I was well pleased with Mo and with the dealership....
I was well pleased with Mo and with the dealership. Everyone was friendly and answered all of my questions satisfactorily. I would buy there again.
Jul 09, 2020
new Civic Si
Came in for the new 2020 Civic Si when the lease was up on our 2017. Such a great experience with Mo, we will absolutely be back for the next one!
Jun 26, 2020
CRV EXL
Our sales rep MO was very helpful and offered options on the CRV we wee looking for. The test drive convinced me that this was the car for me and my wife.
Feb 22, 2020
This was our second purchase/lease with Arrowhead Honda....
This was our second purchase/lease with Arrowhead Honda. The new facility looks and feels very comfortable. Mo was very professional throughout the entire process.
Charlie Awawdeh
Sales Professional
Jun 02, 2020
Oil change and filter change and tire rotation
Excellent personal service, turnaround time, and quality of work. Overall service experiences have been consistently professional with good communication. As good a car dealership as any I've experienced.
Jan 10, 2020
Wonderful and efficient.
Robert greeted me when I arrived. He was thorough on the service I was interested in having done. He came to me a little later and gave me an option on my alternator that was not doing well. He explained my choices and was clear on pricing.
Dec 15, 2019
Beautiful new facility!! Friendliness! Great customer...
Beautiful new facility!! Friendliness! Great customer service. Have bought/leased several cars from Honda. Arrowhead is the best. We always buy new. Always recommend Arrowhead to our friends.
Oct 28, 2019
Great
Great customer experience. No pressure. Very kowledgable staff. They addressed all of my questions and concerns. I've already recommended your dealership to a couple of friends.
Oct 23, 2019
Oil Change and Tire Rotation
Timely, friendly, fair price, and good facility. Eddie was the Customer Service representative on the most recent visit. He was very thorough and department is well managed.
Celeste Fitzpatrick
Fleet Sales Director
Jan 12, 2021
The newly renovated Arrowhead Honda Dealership was...
The newly renovated Arrowhead Honda Dealership was extremely clean. My service guy Grant was very helpful. Dealership maintain social distancing. Everyone was wearing masks as well. My service was quick and thoroughinformation given on what was rendered.
Oct 18, 2020
Celeste Fitzpatrick is an excellent representative for...
Celeste Fitzpatrick is an excellent representative for Arrowhead Honda. She took considerable time to answer our questions, show us the vehicle, and arrange with another dealer to obtain one in the color of our choice. When the time came to complete the purchase, she came in on a vacation day to facilitate it for us.
Oct 06, 2020
This review is for Rob Quintana in service, with...
This review is for Rob Quintana in service, with honorable mention to Celeste Fitzpatrick in sales. I've been coming to Arrowhead for years, and always used David Scott in service, who is fantastic. I had a little anxiety when David moved to another area, but he recommended Rob for service and I'm glad he did. Rob has continued David's excellent service for my family. He always is honest about what the cars need, and tries to find the most economical way to fix what is needed. He is friendly and professional, and has earned my trust, which isn't easy to do. I can't recommend him highly enough. Celeste Fitzpatrick was also recommend by David Scott when we were looking for a new vehicle, and she gave our family a fantastic deal on exactly what we needed. She is a pleasure to talk with, and I also highly recommend her. The buying process, which can be stressful at times, was actually enjoyable with Celeste. Thanks to her we were able to purchase a 2020 Fit within our budget.
Jul 31, 2020
Service
Made appointment with Brandon Whitaker who met us at appointed time, was friendly, practiced social distancing, made shuttle arrangements for us and returned the car - serviced, washed ready to go.
Jun 03, 2020
Another excellent experience leasing a new car at...
Another excellent experience leasing a new car at Arrowhead. The staff are all pleasant and professional. Celeste always works hard to get me all the info I need and answer all my questions. She’s awesome!
Eric Galliani
Lease Retention Director
Mar 10, 2021
Arrowhead Honda is fortunate to have Eric Galliani...
Arrowhead Honda is fortunate to have Eric Galliani representing them. He was, professional, knowledgeable, and followed through on every detail on our 3rd. new Honda
Mar 09, 2021
I've bought many cars from Eric. He is always...
I've bought many cars from Eric. He is always professional and well educated on all the Honda vehicles. I will definitely buy more in the future. Great service
Feb 26, 2021
This is my second sales experience with Eric and I would...
This is my second sales experience with Eric and I would highly recommend him. He is very knowledgable showing me what was different from my 2019 to the 2021 CRV I was purchasing. He has a very calm demeanor about him. He was able to get the color I wanted from another dealer and delivered it to my home. Then he helped me connect the garage door opener as well as the blue tooth from my phone. That's GREAT service. I originally came in for an oil change with Alex who also was awesomely friendly and then decided to buy a new one when I heard about the low interest rate.
Feb 11, 2021
Enjoyed the purchase experience with Eric. He was...
Enjoyed the purchase experience with Eric. He was professional, knowledgeable and did what he could to help put together the best package that met my needs at a price that I could live with.
Jan 27, 2021
Eric is outstanding! Even though there was a long delay...
Eric is outstanding! Even though there was a long delay in delivery he kept checking back with us. We r hoping that the dealership will make this right with some comp oil changes or something. We have been with eric for at least 10 years!
Graham Faria
Sales Professional
Mar 08, 2021
Terrible customer service. No communication. Dave...
Terrible customer service. No communication. Dave Fendon is an xxx. (Have supporting evidence if needed) Graham Faria is to scared to talk to a new buyer and sends them to the sales manager to negotiate a price. Surprise, not everyone needs to buy a car. Nor buy a car from you. I wish you well. My money has gone to another dealership. Mike Murphy. Update: Picked up my boost blue Civic Type R last night from Imperial Valley Honda for MSRP. Let me know I will send you a picture of the price on the contract. Your customer service lost you a sale.
Jan 09, 2021
I live in Ohio and found one of the last 2020 Civic Si...
I live in Ohio and found one of the last 2020 Civic Si Coupes left in the US at Arrowhead. My man, Graham Faria, salesman, helped make it my reality. Graham along with Jeff Sokol, finance, and Dave Warren, manager were a pleasure to deal with. I had circumstances that prolonged the buying process and we all hung in there together! They worked with me, were very understanding of my situation and were very patient, all while being completely fair, transparent, upfront and honest. I would recommend them and Arrowhead to anyone! From the initial inquiry to the purchase to the coordination of the cross-country delivery, They were nothing but professional and set my mind at ease. You guys are the Best!!!
Dec 02, 2020
I live by the Bell Honda store but I drove all of the way...
I live by the Bell Honda store but I drove all of the way to Arrowhead because the dealership had a very good selection of Insight vehicles. I wanted to see all of the colors in person.
Nov 22, 2020
Graham was helpful and patient throughout our car buying...
Graham was helpful and patient throughout our car buying experience. He is very knowledgeable and enthusiastic about the Honda brand from sales to ownership, it was a pleasure to work with him.
Oct 24, 2020
Happy with my CRV..........drove it prior to purchase,...
Happy with my CRV..........drove it prior to purchase, handles well and love the color. Great gas mileage also. Added attraction is the Hybrid model.
Alex McDonald
Sales Professional
Oct 24, 2020
I was pleased with our salesman Alex. He worked hard to...
I was pleased with our salesman Alex. He worked hard to get the sale made by meeting our fiscal requirements. We were very firm on the amount we were willing to pay.
Aug 23, 2020
We explained that we didn’t want to price haggle anymore...
We explained that we didn’t want to price haggle anymore and David was cooperative with us and we made a deal! We felt respected and everyone was friendly.
Aug 13, 2020
Great sales staff
Dino guided me through the purchase process, even was patient though my time of indecision. Found us the vehicle that fit our needs. Great SUV, great ride!
May 30, 2020
Jimi was great. He took my Ridgeline right away and had...
Jimi was great. He took my Ridgeline right away and had the work performed in a timely manner. He informed me of exactly what the cost would be.
May 27, 2020
Even though I believe it should have been a warranty item...
Even though I believe it should have been a warranty item especially because it could come back (Replacement of headlights is what it should have been). The service agent was polite and professional
Jimi Bettino
Service Advisor
Feb 26, 2021
I bought my 2009 Civic and my 2018 CRV at this...
I bought my 2009 Civic and my 2018 CRV at this dealership and have had both of them serviced continually here. I have never had any problems and everyone has been very helpful and fair as usual.
Feb 03, 2021
Did great with helping decide what was affordable and...
Did great with helping decide what was affordable and critical with our loved Crosstour. He delivered on a timely matter with clear expectations! Thank you for all you guys do.
Jan 07, 2021
They get the job done quickly and correctly. And they...
They get the job done quickly and correctly. And they have coffee and donuts! It was easy to schedule my appointment online and Jimi showed me how to recalibrate my TPMS.
Jan 05, 2021
Jimi B is outstanding. Helpful in understanding must have...
Jimi B is outstanding. Helpful in understanding must have vs nice to have work and finds a good balance between reliability and cost. Friendly and communicates on outstanding questions.
Dec 18, 2020
Great Service indeed . Great job done by Jimi Bettino....
Great Service indeed . Great job done by Jimi Bettino. All aspects were looked into in detail. The pick up and drop service was excellent too .
Cary Davis
Sales Professional
Feb 03, 2021
Our sales person Cary Davis was extremely helpful and...
Our sales person Cary Davis was extremely helpful and professional. Was very patient with us and answered all our questions. No pressure at all like some other dealerships.
May 30, 2020
Jimi was great. He took my Ridgeline right away and had...
Jimi was great. He took my Ridgeline right away and had the work performed in a timely manner. He informed me of exactly what the cost would be.
Dec 28, 2019
Calm and courteous
I have had bad experiences with auto dealers so I was not looking forward to more of the same. My experience at Arrowhead Honda was a pleasure! All of the people I encountered were courteous and calm. Graham Faria and Cary Davis were helpful and respectful in every way.
Dec 15, 2019
An unexpected battery replacement
I needed a new battery after 3 years so my visit was unplanned but got in and out - very pleasant experience overall and got to see the new renovations
Dec 15, 2019
I was a walk in, they took me in, service done quickly,...
I was a walk in, they took me in, service done quickly, free car wash. No big sales pressure to fix other things. Good experience.
Dave Fendon
Sales Mangager
Mar 08, 2021
Terrible customer service. No communication. Dave...
Terrible customer service. No communication. Dave Fendon is an xxx. (Have supporting evidence if needed) Graham Faria is to scared to talk to a new buyer and sends them to the sales manager to negotiate a price. Surprise, not everyone needs to buy a car. Nor buy a car from you. I wish you well. My money has gone to another dealership. Mike Murphy. Update: Picked up my boost blue Civic Type R last night from Imperial Valley Honda for MSRP. Let me know I will send you a picture of the price on the contract. Your customer service lost you a sale.
Oct 30, 2020
Everyone was courteous, friendly and professional. My...
Everyone was courteous, friendly and professional. My first experience with Arrowhead Honda and would recommend them without any reservations. They made us feel welcome and appreciated.
Jun 03, 2020
Quick and efficient service
Jonathan was very professional and courteous, explaining everything I needed to know. I will definitely come back to Arrowhead Honda for all repairs in the future!
Feb 03, 2020
New car experience
Would like to thank Dave Fendon and Jason Poss for the very easy process in buying my car. I was in and out of the dealership in 2 hours! Without their help and professionalism, it would not have went as smoothly as it did. Thank you so much!
Dec 08, 2019
Exceptional
So glad we decided to stop and discuss the lease of a new CRV as our old lease was coming to a close. Great experience working with Mo and Dave. Highly recommend you dealership.
Hydar Al-Alak
Assistant Sales Manager
Apr 06, 2021
LIES and Deceptions. Do not waste your time coming here....
LIES and Deceptions. Do not waste your time coming here. you've been warned. My son Jonathan Anderson Brought a car March 31st Oct 2018. I brought a 2018 Honda Accord and the guy who did my paperwork was Walt. I arrived home and was looking at the sales contract and was wondering why it was so high and my son looked at it and notice that a extended warranty was adding in the amount of $ 3500 which I was never asked if I wanted it nor was I was informed about it. Now Fast forward to the end of March 2021 and My son is now dead set on the 2021 Toyota Camry and Avondale Toyota quote him a 0.9 APR and the next day we were going to Avondale Toyota to get the Car. Well I tell him that he should looked at the Honda Accord which he never had to interest in. We go to earnhardt but they don't have the color he want but gave us a rate according to Honda Finance and also gave us a Good price for the Honda, But Arrowhead had the color that he wanted and even though I had my reservation, I said let go to Arrowhead. When we arrived at the Dealership we tell them everything Earnhardt offer us and they said they will match it and I said good. One thing was the three years oil change and tire rotations. They agree. so we seat down and proceed to filled out the Credit App and while were waiting, Sales Manager by the Name of Hydra Al-Alak comes over and sit down and say's that they can't give is the 3 years oil changes and the best he could do is that if we shoot the basketball and make the shot that he will give us a free oil change and I said, so now we have to work for it when it was already promise that they would match the other dealership and then he said the best he could do is 1 oil change and at that point I told my son to get up and lets go. As we were backing up Bahn walked over to my car and said where are you going and I told him what happened and he said that you will get the oil changes for three years and that he doesn't know what Hydra was talking about so we park the car and go back inside. I told them I wanted to see the three years maintenance before we sign any sell contract. My son filled out a credit App and everything is looking good and I asked what his rate, That APR for those who don't know. We find out it's 2.9. not bad I said to my son. Now when we go back to finance and sit down with Walt and ask what the rate is again, now I'm hearing it's 5 %. Now I was thinking of walking out again but I said we will refinance with Navy Fed. Now Walt said what rate do you think you will get with Navy fed and I said for 72 month I know he will get 2.9. Walt shows us three option which together add up to $ 3200 and said that he can get the rate down to 2.9 % for us. I thought to myself that strange. I did my research and for those of you don't know. The dealership add to your rate, example. You go to the dealership to buy a car, they will shop your loan and let's say the bank says you're approved for 2.9 %. well the dealership will add point's to it and raise it to 5% or 6 % and tell you that the bank approved you for the for the higher rate. Yes, this is legal but it morally wrong. Now here the good part. if you buy some of there product's, Alarm, Gap and extended warranty for a $ 3200. they will give you the 2.9 % interest rate, that how you buy your rate down. Now you may wonder what does the dealership get out of raising rate, well they get a kick back from the bank so they make money off of your loan. The part I hate the most is the lies. see, they tell you the bank approved you for this rate, but that a lie. the bank approved you for a lower rate but the dealer tell you a different rate. that within it self is a lie. see, they feed off your ignorance. what you don't know can and will always hurt you. That why its better to arrange your financing before you come to the dealership. Now again, My son was not looking for a Honda. Now I brought a car here before so if I recommend someone to buy a car, I will get $ 100. Another lie, April 1st I went to the Dealership and spoke to a sale manager, one that I've never meet before and he was a very nice man and I told him my situation about the referral and he said to call the next day and ask to speak to Bahn or David and they will take care of in regards to the referral. April 2nd I call Bahn and told him about me speaking to a Manager about me getting the $ 100 and he took my number and said that someone will call me. well wouldn't you know, nobody called. April 3rd I call Bahn back and he said nobody call me back and I said no. He said his number guy was supposed to call me and I said nobody call and I ask who's is this number guy and he said it Hydar and I said wow, the worst guy at the dealership you went and ask him, he then tell me that Hydar said for my son to the Honda Survey and then I will get the $ 100. wow, Blackmail. can we get any lower. if you refer someone to buy a car you get $ 100. but no, do the survey. we will do Honda Survey tomorrow. we will do the survey tomorrow and you guy will get only 0's. Walt said if anything is less the 5 on the survey to come and see them and they will make it right, well I tried and tried to no avail. if Honda has a option to write or tell them I will relay this message to them also.
Feb 09, 2021
We are very happy with the purchase of this 2021 Honda...
We are very happy with the purchase of this 2021 Honda Passport. The sale, the financing, the prep of the vehicle all went through without a hitch and satisfactorily. The add on items have been installed quickly and professionally.
Dec 09, 2020
Eddie Lambkin had explained everything and was very...
Eddie Lambkin had explained everything and was very pleasant. the only problem I have is when the guys who do the maintenance play around with the radio and not sure why they need to change the channels and mess up what I have. Also, I was surprised that the dealership does not use the steam disinfectant service after working on the vehicle.
Oct 23, 2020
Many thanks to Hydar who was our salesman. It was a...
Many thanks to Hydar who was our salesman. It was a challenge at the beginning, but he was such a professional and worked diligently to make sure we received our CRV. Thanks again, I absolutely love my new ride, it is perfect, thanks to you. Caren
Oct 14, 2020
My salesman was personable professional and knowledgeable...
My salesman was personable professional and knowledgeable It was a very good experience I wasn’t expecting it to be quite so smooth and easy
Johnathan Hanson
SERVICE
Feb 18, 2021
Fast friendly service from Johnathan. Comfortable waiting...
Fast friendly service from Johnathan. Comfortable waiting area with nice fresh coffee and treats. No high pressure for additional service work or while looking at new Honda CRV. Our next car will be another Honda CRV when we're ready it will be our 3rd CRV.
Feb 04, 2021
Johnathan was the consummate professional. Friendly,...
Johnathan was the consummate professional. Friendly, knowledgeable and informative. Kudos to him. Even though the news was not the best he fully understood my reluctance with the full scope of repair.
Jan 13, 2021
Always good with accommodating with my schedule when...
Always good with accommodating with my schedule when something goes wrong with my car or with maintenance. My service advisor always makes sure that my car and I are okay.
Jan 11, 2021
I was pleased with the service and the associate, but...
I was pleased with the service and the associate, but somewhat disappointed with my final invoice. When I arranged for the item in the parts department, they gave me a price also for installation. The final price was close to $100 more than price quoted through parts dept. Added price included environmental fee which did not apply to my installation.
Dec 31, 2020
I appreciated Jonathan’s politeness and the fact that he...
I appreciated Jonathan’s politeness and the fact that he looked up the history of service for my vehicle prior to me arriving. He also was willing to look for and apply any discounts that were available for the service I was having done.
Grant Foster
Service Advisor
Jan 18, 2021
Grant knew exactly what I needed and got right on it....
Grant knew exactly what I needed and got right on it. ...and I didn't have an appointment. He told me it would take 'about an hour' to create a new key fob. In about 35 minutes, he was standing in front of me, grinning. Great turnaround time. He was very helpful! MLM
Jan 13, 2021
I use the dealership for routine maintenance, However for...
I use the dealership for routine maintenance, However for major repairs your shop rate is too high and I have saved at least 50%k having the work done by my independent mechanic
Jan 12, 2021
The newly renovated Arrowhead Honda Dealership was...
The newly renovated Arrowhead Honda Dealership was extremely clean. My service guy Grant was very helpful. Dealership maintain social distancing. Everyone was wearing masks as well. My service was quick and thoroughinformation given on what was rendered.
Jan 06, 2021
I requested and received an early next-day appointment...
I requested and received an early next-day appointment for a dead battery that had to be jumpstarted twice. A new battery (under warranty) was put in and I was on my way quickly.
Dec 12, 2020
Grant was super! He took care of my Pilot exactly as I...
Grant was super! He took care of my Pilot exactly as I hoped. thankyou!!! Your dealership is the only company to ever service our vehicle!
Raquel Perez
Customer Service
Apr 07, 2021
It turns out that the Odyssey we bought does not have an...
It turns out that the Odyssey we bought does not have an automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is nothing that can be done about it. In checking the Carfax I come to find out that with only 2,000 miles on this vehicle the trunk (hatch) supports were replaced - probably the owner, like me was hoping that the trunk would open higher if they were replaced. Unfortunately when we bought the van we had the same issues and I have a hunch the previous owner got sick of banging their head on the trunk every time they got groceries and went on a trip and traded it in. This is a quality control issue for your Odysseys without automatic trunks that can be adjusted. Now I am faced with the decision of whether to keep the vehicle, putting up with this poor design and risk brain damage from hitting my head on the trunk (hatch), or trading it in for an Odyssey with an automatic hatch adjustment and get gouged for more of my hard-earned money. Bahn, our sales person is not to blame for this design flaw nor are any of the service people we have encountered. They are good people and treated me fairly to the best of their ability. It's sad because it is a design flaw that you are making your customers pay for. Our last Odyssey 2006, was still running well and we would still be driving it if it had not been in an accident in December 2020. I never once hit my head on the hatch. We had very few major repairs in 14 years and the engine still purred along. I would still recommend this dealership. I would just tell people not to get an Odyssey with a manual hatch. Is there anything within your power to help me out? Thank you kindly, Mark Walth (used to be a happy Honda owner)
Feb 09, 2021
We are very happy with the purchase of this 2021 Honda...
We are very happy with the purchase of this 2021 Honda Passport. The sale, the financing, the prep of the vehicle all went through without a hitch and satisfactorily. The add on items have been installed quickly and professionally.
Jan 12, 2021
The newly renovated Arrowhead Honda Dealership was...
The newly renovated Arrowhead Honda Dealership was extremely clean. My service guy Grant was very helpful. Dealership maintain social distancing. Everyone was wearing masks as well. My service was quick and thoroughinformation given on what was rendered.
Jan 03, 2021
Very cordial & comfortable no pressure experience,...
Very cordial & comfortable no pressure experience, answered all questions. Explained very well comparisons between Hybrid & non-hybrid models. After purchase took all the time necessary to explain all operations of vehicle including making setup options on accessories.
Nov 01, 2020
Great experience. Stuart was a great salesman and...
Great experience. Stuart was a great salesman and answered all of our questions. He was very knowledgeable about the models we were interested in. I would recommend him to anyone looking for a new car.
Alex Marin
EXPRESS SERVICE
Feb 26, 2021
This is my second sales experience with Eric and I would...
This is my second sales experience with Eric and I would highly recommend him. He is very knowledgable showing me what was different from my 2019 to the 2021 CRV I was purchasing. He has a very calm demeanor about him. He was able to get the color I wanted from another dealer and delivered it to my home. Then he helped me connect the garage door opener as well as the blue tooth from my phone. That's GREAT service. I originally came in for an oil change with Alex who also was awesomely friendly and then decided to buy a new one when I heard about the low interest rate.
Jan 25, 2021
Alex was very pleasant to work with. I don't understand...
Alex was very pleasant to work with. I don't understand why you need such wordy reviews. Also, you sent me this survey. I don't understand why do I have to give you me email address again, when you already have it? It makes me angry that I have to provide my data to so many entities who then sell it. It makes me not want to return to this the dealership for a very expensive oil change.
Dec 17, 2020
The advisor was very nice, service was quick and the...
The advisor was very nice, service was quick and the lobby had coffee and other refreshments. It was a good experience. Just what I was looking for.
Oct 20, 2020
Alex was great. Took great care of me and connected me...
Alex was great. Took great care of me and connected me with the IT person (sorry forgot his name) to help with a phone connection issue. He too was very patient and great.
Oct 01, 2020
Alex greeted us when we came in for service. He...
Alex greeted us when we came in for service. He remembered us by name. Alex informed us about the approximate time it would take to complete our service. He is a great asset to Arowhead Honda. I recommend him to our daughter who is currently using a nearby Honda Dealership. Alex, Kim our daughter will be seeing you soon!
Chris Thomas
Service Director
Nov 04, 2020
Chris is a genuine individual who honors his word and...
Chris is a genuine individual who honors his word and stands behind the promise's of the dealership... He has built a great team at Arrowhead and he is the reason i still travel so far to get my service at Arrowhead even though i live in Scottsdale... Thanks Chris and keep up the good work!
Nov 16, 2019
Always top notch
In spite of a complete remodel (almost finished) they are all troopers.They need to be paid for working in a war zone. I'm sold esp. in service department.
Sep 03, 2019
I have been coming here for 25 years.
Great service department. Great people. Good atmosphere. You need to let people say what they want with as many words as they would like to use. It does not take many when you are happy with your experiences.
Dec 23, 2018
Quick repair
Had a last minute problem with my son's Civic. The blower motor went out. Went to see Tom who go me in on a busy Saturday and had it repaired within a few short hours. Repair done correctly and at a fair price.
Jun 15, 2018
Service visit
Whenever I need routine maintenance or a repair, I look to Arrowhead Honda and no further. My Service adviser, Tom, is polite, punctual, and has my best interest at heart. No heavy pressure and always offers me a fair price. I am always well pleased with the service dept at Arrowhead Honda
Karar (Carter) AlAlaki
Sales Professional
Feb 09, 2021
We are very happy with the purchase of this 2021 Honda...
We are very happy with the purchase of this 2021 Honda Passport. The sale, the financing, the prep of the vehicle all went through without a hitch and satisfactorily. The add on items have been installed quickly and professionally.
Jan 14, 2021
Excellent salesman. Carter answered all our questions and...
Excellent salesman. Carter answered all our questions and offered his service for future questions if we had any. Carter gave us undivided prompt attention We were very happy with our choice
Jan 05, 2021
I do not wish to provide any specific feedback....
I do not wish to provide any specific feedback. Everything was fine. Explored all options and drove home in a new vehicle that same day.
Anthony Rojas
Sales Manager
Jul 26, 2020
Our Service associate Brandon was very professional and...
Our Service associate Brandon was very professional and knowledgeable. He provided excellent customer service. Glad he was highly recommended. 5 stars to Brandon. Thank you
Jul 15, 2020
Brandon took care of my wife very well. He did the...
Brandon took care of my wife very well. He did the service and repairs in a timely fashion and put her in a loaner vehicle while he made the additional repairs so she could keep some appointments. Brandon was courteous and professional and called me to talk through the things that needed to be done and then completed that list.
Aug 03, 2019
No pressure
Sam and Anthony were very helpful, answering all my questions, yet not being overly pushy. I did not feel rushed or pressured at all, which I usually hate about car dealers. It was actually pretty quick and easy and painless!
Bahn Both
Sales Professional
Apr 07, 2021
It turns out that the Odyssey we bought does not have an...
It turns out that the Odyssey we bought does not have an automatic trunk level adjustment. So the manual trunk lid hangs too low and I keep banging my head on it and the service department tells me there is nothing that can be done about it. In checking the Carfax I come to find out that with only 2,000 miles on this vehicle the trunk (hatch) supports were replaced - probably the owner, like me was hoping that the trunk would open higher if they were replaced. Unfortunately when we bought the van we had the same issues and I have a hunch the previous owner got sick of banging their head on the trunk every time they got groceries and went on a trip and traded it in. This is a quality control issue for your Odysseys without automatic trunks that can be adjusted. Now I am faced with the decision of whether to keep the vehicle, putting up with this poor design and risk brain damage from hitting my head on the trunk (hatch), or trading it in for an Odyssey with an automatic hatch adjustment and get gouged for more of my hard-earned money. Bahn, our sales person is not to blame for this design flaw nor are any of the service people we have encountered. They are good people and treated me fairly to the best of their ability. It's sad because it is a design flaw that you are making your customers pay for. Our last Odyssey 2006, was still running well and we would still be driving it if it had not been in an accident in December 2020. I never once hit my head on the hatch. We had very few major repairs in 14 years and the engine still purred along. I would still recommend this dealership. I would just tell people not to get an Odyssey with a manual hatch. Is there anything within your power to help me out? Thank you kindly, Mark Walth (used to be a happy Honda owner)
Apr 06, 2021
LIES and Deceptions. Do not waste your time coming here....
LIES and Deceptions. Do not waste your time coming here. you've been warned. My son Jonathan Anderson Brought a car March 31st Oct 2018. I brought a 2018 Honda Accord and the guy who did my paperwork was Walt. I arrived home and was looking at the sales contract and was wondering why it was so high and my son looked at it and notice that a extended warranty was adding in the amount of $ 3500 which I was never asked if I wanted it nor was I was informed about it. Now Fast forward to the end of March 2021 and My son is now dead set on the 2021 Toyota Camry and Avondale Toyota quote him a 0.9 APR and the next day we were going to Avondale Toyota to get the Car. Well I tell him that he should looked at the Honda Accord which he never had to interest in. We go to earnhardt but they don't have the color he want but gave us a rate according to Honda Finance and also gave us a Good price for the Honda, But Arrowhead had the color that he wanted and even though I had my reservation, I said let go to Arrowhead. When we arrived at the Dealership we tell them everything Earnhardt offer us and they said they will match it and I said good. One thing was the three years oil change and tire rotations. They agree. so we seat down and proceed to filled out the Credit App and while were waiting, Sales Manager by the Name of Hydra Al-Alak comes over and sit down and say's that they can't give is the 3 years oil changes and the best he could do is that if we shoot the basketball and make the shot that he will give us a free oil change and I said, so now we have to work for it when it was already promise that they would match the other dealership and then he said the best he could do is 1 oil change and at that point I told my son to get up and lets go. As we were backing up Bahn walked over to my car and said where are you going and I told him what happened and he said that you will get the oil changes for three years and that he doesn't know what Hydra was talking about so we park the car and go back inside. I told them I wanted to see the three years maintenance before we sign any sell contract. My son filled out a credit App and everything is looking good and I asked what his rate, That APR for those who don't know. We find out it's 2.9. not bad I said to my son. Now when we go back to finance and sit down with Walt and ask what the rate is again, now I'm hearing it's 5 %. Now I was thinking of walking out again but I said we will refinance with Navy Fed. Now Walt said what rate do you think you will get with Navy fed and I said for 72 month I know he will get 2.9. Walt shows us three option which together add up to $ 3200 and said that he can get the rate down to 2.9 % for us. I thought to myself that strange. I did my research and for those of you don't know. The dealership add to your rate, example. You go to the dealership to buy a car, they will shop your loan and let's say the bank says you're approved for 2.9 %. well the dealership will add point's to it and raise it to 5% or 6 % and tell you that the bank approved you for the for the higher rate. Yes, this is legal but it morally wrong. Now here the good part. if you buy some of there product's, Alarm, Gap and extended warranty for a $ 3200. they will give you the 2.9 % interest rate, that how you buy your rate down. Now you may wonder what does the dealership get out of raising rate, well they get a kick back from the bank so they make money off of your loan. The part I hate the most is the lies. see, they tell you the bank approved you for this rate, but that a lie. the bank approved you for a lower rate but the dealer tell you a different rate. that within it self is a lie. see, they feed off your ignorance. what you don't know can and will always hurt you. That why its better to arrange your financing before you come to the dealership. Now again, My son was not looking for a Honda. Now I brought a car here before so if I recommend someone to buy a car, I will get $ 100. Another lie, April 1st I went to the Dealership and spoke to a sale manager, one that I've never meet before and he was a very nice man and I told him my situation about the referral and he said to call the next day and ask to speak to Bahn or David and they will take care of in regards to the referral. April 2nd I call Bahn and told him about me speaking to a Manager about me getting the $ 100 and he took my number and said that someone will call me. well wouldn't you know, nobody called. April 3rd I call Bahn back and he said nobody call me back and I said no. He said his number guy was supposed to call me and I said nobody call and I ask who's is this number guy and he said it Hydar and I said wow, the worst guy at the dealership you went and ask him, he then tell me that Hydar said for my son to the Honda Survey and then I will get the $ 100. wow, Blackmail. can we get any lower. if you refer someone to buy a car you get $ 100. but no, do the survey. we will do Honda Survey tomorrow. we will do the survey tomorrow and you guy will get only 0's. Walt said if anything is less the 5 on the survey to come and see them and they will make it right, well I tried and tried to no avail. if Honda has a option to write or tell them I will relay this message to them also.
David Cook
Assistant Internet Director
Feb 26, 2021
I shopped for a new CR-V Hybrid online and then contacted...
I shopped for a new CR-V Hybrid online and then contacted Arrowhead to get their best deal. They were very professional and were a pleasure to deal with.
Jan 03, 2021
Very cordial & comfortable no pressure experience,...
Very cordial & comfortable no pressure experience, answered all questions. Explained very well comparisons between Hybrid & non-hybrid models. After purchase took all the time necessary to explain all operations of vehicle including making setup options on accessories.
Thad Zorn
General Manager
Dec 23, 2020
When things get tough, car dealership tends to get...
When things get tough, car dealership tends to get customers in their lot with all kind of gimmicks, The Arrowhead Honda is no exception, they even went beyond their bag of tricks to fool people in order to rob them off their money. These people know how to lie and cry, they will not back off from any indecency to ambush unsuspecting customers. I paid 27k+ for a bottom class Civic which only cost 22k at other Honda dealers. How....how this ripoff happened? I don’t know.... but I will never come back to this dishonest car dealer again. Dan . Sales manager Stan . Salesmen. Jason. Financial
Sep 01, 2014
2014 Honda Odyssey
We Purchased a New 2014 Honda Odyssey and really enjoy it. The Sales People were Outstanding and made the Purchase Very Easy. The Finance Manager also made it Very Easy to do the Paper Work. The General Manager also met with us and was Very Nice and Assured us Great Service and Friendliness. The Dealership is Outstanding and Easy to Access. Both Jean & Frank are Very Happy .
Gary Errecalde
Sales Professional
Mar 05, 2021
Gary was amazing! He was very understanding and...
Gary was amazing! He was very understanding and informative with the Honda Pilot we bought. He helped get us the best deal for our trade. I would recommend Gary to anyone who wants a great deal!
Kirk Kinney
Sales Professional
Jan 03, 2021
Very cordial & comfortable no pressure experience,...
Very cordial & comfortable no pressure experience, answered all questions. Explained very well comparisons between Hybrid & non-hybrid models. After purchase took all the time necessary to explain all operations of vehicle including making setup options on accessories.
Christian Dominguez
Sales Professional