I purchased my Honda Element brand new back in 2003 at Arrowhead Honda. I recently returned to the dealership for a 300,000 mile check on the vehicle. I always liked the service team and advisors back when I first bought my Element and the quality and customer service continues 19 years later. Steve Bullock was my service advisor and he was great! With a vehicle this old, there is a lot to talk about and Steve was very thorough. My Element runs like like it did in 2003. Thank you Steve and everyone at Arrowhead Honda!
Searcher all over AZ for the vehicle I wanted. Found it at Arrowhead Honda. Wonderful car buying experience.
Respectful service department! Albert S. Best Mechanic!!!
The service advisor, mechanics and customer service people were fantastic. They gave me a loaner vehicle while I was waiting for mine to be taken care of, and they kept me informed every step of the way on repairs and Etc of my vehicle.
Too expensive but good service and treatment of the customer
Just bought my newest car here and had a great experience. Anthony was great about giving me options to choose from in my price range and Jeffrey helped me manage all the paperwork quickly and easily.
Went to have my vehicle looked at, as a bit of my splash guard was hanging from underneath my car. I called to get an appointment with the service department here. Everyone was extremely helpful and had great customer care. Alex at the express service area- got it taken care of, in no time! I am grateful for their support in getting me back on the road without hearing that awful scraping noise! Thank you so much!
What a great dealership. Besides our dealings with Lynnwood Honda in WA. # 2 in our book. From the first contact(Alex) to tge service advisor. Wonderful waiting room . Donuts ,coffee,lemonade ice water. Just about everything was top shelf. Definitely a return fir service + buy a new passport when they get one.
Great service and friendly service people
The ...best experience! Awesome customer service!.. the" BEST"
I had the most positive experience today and that was all thanks to Robert Pitman. If your looking to buy a vehicle here look no further Robert is your man. Very humble down to earth man who genuinely cares about you and helping you get the best deal. I will be recommending him to all my family and friends in Phoenix. The car market can be tough right now especially with the shortage. Heck I’m from Utah and flew down to Arizona just to be able to get the vehicle I wanted for the right price. If your truly ...
Good service, answered questions.
I can't even begin to say how thankful I am for the service I received. I came to Arrowhead Honda to see if they could cut two keys for me. The first person I spoke to was Dan Thomas. He told me it would be $80 to cut and program the keys. I was fine with that. While I was waiting, Dan came to me and informed me my car wouldn't start and they found a piece on that battery was worn down/broken. Before I could even get a word out, he told me that he had the ...
Ann Perna, in parts, is positively fantastic! She's knowledgeable, friendly, patient, and thorough. She has provided me with so much help and education. She should be recognized for her outstanding service!!!
Thanks for all your help.
Excellent service, very knowledgeable service person (Steve). Snacks and beverages in customer waiting areas. Compared to other local Honda dealerships, diagnosis, completed repairs, and wash all in record time.
I believe the staff was wonderful and helpful with details about the different cars they had in stock at the time.
He was nice, friendly, and knowledgeable
I buy my cars through online communication and Kirk/Arrowhead Honda was very nice to work with. They were quick on replies, no games trying to trick me and gave me the information I need. As crazy as it sounds, there are many dealerships that don’t do that. I will not be buying a car from them this round since their prices are relatively egregious (which I am not surprised, dealers are giving odd pricing right now - some high and some low; craziness in the Supply Chain) but I do suggest trying this dealership; they may be more ...
Seth in service department was great
As always, Robert was fantastic. We had a few issues with our 2013 Fit that needed attention. He was able to diagnose what was needed, what could wait, and find a way to fit repairs into our budget. Rob is honest and easy to work with, two qualities that are necessary but difficult to find nowadays. I know I can trust him and the team at Arrowhead to provide the best service at the best price. Thanks again Robert for such good service!
Came to Honda Arrowhead for the first Time and what a great Experience! Noah was very helpful, had to get an oil change, but says they had no record of my appointment but he still worked me in and provided me a shuttle home so I didn’t have to wait! Would recommend Honda Arrowhead. And there services
I worked with Roxanne Underwood, and I recommend you do too. Roxanne made the process smooth during this tough time purchasing vehicles. Friendly and easy going and got me in and out with no back and forth and hassle. If you would like to purchase I would recommend going to Roxanne. Thanks again for all your help! -Dora
Very friendly,helpful and honest people work here. Both in sales and service. My preferred Honda dealership.
I have been using Bell Honda for seven years and six Hondas. I didn't realize various service centers are different. When I called Bell Honda to service my car I kept getting transferred overseas to schedule that appointment. After being transferred twice in a row I called the arrowhead location since it's close to my new office and I immediately got a local person who is actually at their location, they were super friendly, got me scheduled for the next day. When I showed up the waiting lounge was ten times nicer with each chair having your own ...
Great vehicles selection, friendly and easy to work with staff, and very nice-clean facility.
This was the only dealership that had the model and trim I wanted; however the salesperson was knowledgeable and nice and the transaction went smoothly. The dealership is close to my home and will be convenient if and when I need the car serviced.
When I first moved to Arizona, I had the very fortunate pleasure meeting Steve when I went to Honda for my flat tire. With my very tight schedule working at the hospital he made my experience as painless as possible, answered all my questions, remained so patient pleasant professional, and worked efficiently. He really made my transition into this new state so pleasant. When I returned to Honda for another service I immediately asked for him because of how much I enjoy working with him. Such excellent customer service and efficient work ethic!
By far one of the best experience I have ever had. Can't say enough for how quick my questions were answered and the professionalism that was showed between sales and the entire team. Specifically Dave was a pleasure to work with and again can't say how happy I am the way things turned out. Thanks again to the team at arrowhead honda!
I wanna New Year's Eve and ask for Graham he was a service person he's very friendly kind and I really enjoy my my experience with him he helped my son get a brand new 2022 Honda sport I will recommend Graham for anyone that's looking for a car he's very helpful and this is my fourth car I got from them
The best dealership experience I have ever had. Wasn’t buying at the time, but sold them a 2018 Porsche Cayman. Roxann was my point of contact from initial negotiation via text to coming in to finalize the deal. She was super kind, accommodating, and responsive from beginning to end. The used car buyer Vinny was also excellent. The car was of course inspected by him, but there was no BS, no last minute bait and switch or any other tactics many of us are used to at car dealerships, especially now days. When I showed up at the dealership, I ...
Roxann Underwood is a very professional salesperson. I would recommend her to other friends and people
Kirk at Arrowhead Honda was great, super informative and the dealership itself conducts good business. Sells cars a lower rates than surrounding competitors, made it quick and painless and Kirk knew all the details of the vehicle we were purchasing, even followed up with a phone call the next day to make sure we were happy with the vehicle and if we had any questions with it.
This experience with Arrowhead Honda was the only dealership experience in the greater Phoenix area that was not a horrible high pressure experience.
Best experience I've had at a dealership service center! Service Advisor Dereck was extremely helpful and got my car right in, handled warranty items and made sure I was kept well informed. You will be pleased with quality & customer service......
First of all Jessica was wonderful. She was friendly, informative, relatable and very conscientious. Next was Matthew who was very knowledgeable, informative and looking out for my best interest. Let’s not forget Kirk who was very friendly, humorous and kind. All in all my experience was an A+! Thanks to everyone involved in my experience, and Merry Christmas and a Happy New Year 2022 to you all!
From the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly was an awesome experience.
Eric came highly recommended and now I know why - he found me the car I was looking for at a fair price and got it delivered on time as promised.
Well with me when I go places to businesses and things of that nature it's all about the people I don't care about the price or none of that stuff that's second and third but when it comes to service it's all about the people and the service at both of Honda dealers that I went to Arrowhead and the one on Camelback the services impeccable I don't know if it's because they're trying to sell you a car or what not but the service was super impeccable and I would definitely recommend ...
Great service and fair pricing.
I arrived without an appointment on a busy Monday morning because I had driven several hours and my Accord was vibrating badly. Grant Foster, one of the service advisors, squeezed me in and demonstrated nothing but courtesy as well as professionalism. My husband was hospitalized in Sun City and Grant not only took care of the mechanical issue but also provided me reassurance that I would be able to drive back home safely in Northern Arizona. Thank you Grant and God bless you.
An absolute streamline pain-free friendly experience. Everybody was professional and friendly. Would recommend to everybody I know! Thank you
You needit, they got it 👍
Best dealership. Very clean, nice, organize, polite, and welcoming. My car was in perfect condition. Very happy with my car and finance terms. My credit was low but Jessica assured me that they will do whatever is possible to take care of me. The smoothest car buying experience.
I was having trouble with my engine and had it inspected and serviced by Robert Quintana, who was immensely helpful in helping me understand what was going on and how they intended to resolve the issue. Robert was very professional, communicative, and easy to get a hold of when I had questions. The waiting area is very large, clean, and has a continental breakfast-like area. They also include a complimentary car wash and free shuttle service. Great experience, will be going back when my car needs work.
Appointment time was 8AM. They have coffee (iced and hot) and donuts. Service was good. Waited about 2 hours and then took a rental car home, so I wouldn't have to be there the whole day. It's pricey!
I hate car dealerships, but THIS dealership is awesome! Arrowhead Honda has affordable service prices. The cheapest oil changes and new tires around. Robert Q in service is outstanding. I am a life long customer! Greatful for an honest dealer. They are privately owned and operated, so no sales gimmicks like the big franchised dealers.
Best services oil change and car services.friendly services.
Jimmi Bettino is so great to work with! I can definitely give him 5 stars!!!
Typical Honda dealership, service department I would rate Bell Honda better than this one. I had a recent visit to their service department. Bell Honda has more advanced email and text approval workflow for the service items. Also things like tire pressure check and complimentary wash not even done during my detailed 60k servicing. For example I got tire pressure warning after picking the car and travelling just 5 miles. Some positives too, their service manager was good, nice shuttle service, Car is also doing great except those minor things mentioned.
We were in and out of there fairly quickly. I believe we paid a fair price for the vehicle.
Bought a brand new car here from Carey. Awesome dude and still in love with my car!
Jessica was super nice and friendly to work with. I would definitely go to her
I'm always pleased everyone time I come here. All employees are so friendly and they take care of me. A shot out to the service department Mr Alex always with his pleasant smile and great customer service. Sean and Noah take care of me with great customer service whenever Mr Alex is not around. All employees here are so friendly and helpful!!! Everyone should come here for the best service in town...
Excellent customer service. Jessica Aguilar is very awesome. All staff are very friendly and approachable.
The arrowhead honda sells reliable cars and the staffs are very accomodating esp my agent Jessica😍 They always consider the safety of their clients too☺️👍
Everyone was very kind and friendly. I felt their best interest was for the costumer.
Great place is the greatest place if u need help with your car. .they will help you or direct you to where you need to be. C.S. is wonderful.
Excellent experience! I would recommend you dealership to my friends. Thank you again for everything
This was the smoothest vehicle buying transaction I’ve ever had. It was amazing, the service was excellent and I will be telling all my friends about my great experience.
Christian was very friendly, helpful and knowledgeable.
Great Servce like always.
OUTSTANDING. From Jessica at the beginning, to Jason at the end. Each staff member was Patient,, and Understanding, of a senior who had never gone through this process before. Absolutely EVERYTHING was explained, and RE-explained, until I was clear what each part of the process meant.
Bought a 2021Honda Accord from April..Very knowledgeable and helpful . It was the fast in and out we have ever done with buying a new car. Highly recommended. Bill Patterson
Sean Santostefano Rocks ,he is all about making customers happy.Excellent Service .100 % recommended .Thanks for your excellent services. You Rock.. Will recommend with friends and family.
It was beyond a pleasant experience, great staff nice cars . Jessica listened to my needs and very knowledgeable on her products. As well as Jeff
Great service 👏 appreciate the lyft ride to breakfast and back.
The service people here have always treated me extremely well. Very competent, helpful w warranty work & pricing seems very competitive.
I come here to get my civic serviced all the time. The people here are very friendly and knowledgeable. Wouldn't trust my car with anyone else
Friendly honest highly recommend them for all your auto needs.
Alex is the MAN! Patient, knowledgeable, personable, nice, clean show room
Did a good job but it took took took longer than I was expecting.
Did my two warranty services here. They have friendly staff, good customer service (Dereck Smith is the man), very nice place if you want to wait and they have free shuttle if you don't want to wait.
The salesman, Robert and the finance guy Walter, we're absolutely delightful. They took their time with me they explained everything if I didn't understand something. They did their very best to get me the best price and the best things that were included in that price. I would really really recommend if somebody's looking for a car that they go to Arrowhead Honda.
Those guys ALWAYS take good care of us! Service is prompt and timely! Dan is always on top of things, acknowledges us/takes care of us as soon as we drive up! We are happy! We appreciate him!
Over all decent experience from this place. One thing to note. Anything you might of bought for your car such as after market floor mats or seat covers or items you added to the car just for convenience, go ahead and take it out of the car or clearly say your taking those items before you sell or trade. When they say they are taking the car as is, they no kidding mean, anything they see in that car during appraisal. Honestly, first time experiencing this, as to my surprise they texted us back asking for our floor mats when ...
I shattered my side passenger mirror and have been trying to figure out what I need. Matt in parts is my new best friend! After about 5 phone calls of answering my questions because I kept forgetting things, I've got it figured out. He was knowledgeable and I appreciate his patience and customer service!!
They have always treated me great. I have been a customer for twenty years. I will continue to use Arrowhead in the future years ahead
Yesterday 7/12/21 I had the need to get my car repaired. I, of course, contacted Steve Bullock with whom I had previous experience. He is the "GO TO SERVICE PERSON" as far as I am concerned. This time and in previous encounters, he was very good at explaining the problem, handling the problem with great efficacy, and talking to me after the repair had been done to confirm that I had chosen the right person in the service department. If I ever need to recommend other people to Arrowhead Honda for service, Steve's name is the only one ...
Fourth purchase there. Highly recommend. Go see Erica, he'll take care of you.
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